Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and Issues Please inspect your order upon reception and contact us immediately at odddept.info@gmail.com if the item is defective, damaged or if you receive the wrong item.

Photo Verification: If the issue is clearly visible in a photograph of the unopened product in its original sealed packaging, a physical return may not be required. In such cases, we reserve the right to provide a replacement item at our expense as the primary solution. Once we verify the issue, we will ensure you are taken care of.

How to Start a Return If a physical return is necessary, please contact us first. Returns must be sent to the following address:

3120 Gresham Ln W, Aurora, IL 60504

Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs Customers are responsible for paying their own shipping costs for returning items due to personal preference (change of mind). However, if a physical return is required due to our error (defective or incorrect item), we will reimburse your shipping costs upon receipt and inspection of the item.

Exceptions / Non-returnable Items Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in its original condition and packaging.

Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at odddept.info@gmail.com.